WWE.com's letter after Night of Champions webcast failure

WWE.com's letter to me, sent at 9:08 pm EDT the night of the Night of Champions pay-per-view webcast outage, is reprinted below.

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Greetings,

Thank you for contacting WWE PPV Webcast Support!

It is working fine now, please do the following:

In the menu area at the top (may also be at the upper right) of the Internet Explorer
(IE) window, click Tools and select Internet Options.

- Under Browsing history, click Delete
- Next, click Delete files, Delete cookies, and Delete history
- Close and click OK to close that pop-up

Close all Internet Explorer windows associated with our website (this is very important) and open Internet Explorer once again to login to our site using your email address and password.

If you need further assistance, we suggest using our Live Chat Support system for a
real-time interactive resolution of your issue. Our Live Chat button is located by
clicking "Help" then "Contact Us" at: http://www.wwe.com/subscriptions
/
Please Note: Our support staff is based in the USA, and that Live Chat Support is
available weekdays from 8AM to 6PM (PT), and during live webcasts.

If you reply to this email, please include the entire email history so that we can easily view our past discussions of your support issue. Please note that email support is available during our normal weekday business hours.

Regards,
WWE PPV Webcast Support
ppvsupport@wwe.com
NS

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Do you see any offer of partial compensation for the lost half hour through WWE.com's own fault? Me neither. Do you see any chance that I'll order another WWE.com PPV webcast this summer? Me neither.______________________

WWE.com Night of Champions webcast fails for opening match

WWE.com's "WWE Night of Champions" pay-per-view webcast malfunctioned for many paying subscribers, including myself, failing to show the opening tag match between Chris Jericho and his mystery partner against Ted DiBiase and Cody Rhodes. During that time, the WWE.com webcast links only offered a "404 File Not Found" error message.

This blogger instead ended up finding out Jericho's tag partner on other people's Twitter feeds while screaming at my computer for a half hour straight. The WWE.com webstream finally became accessible in time for me to miss most of CM Punk's promo as well. (FWIW, screaming at the computer wasn't so healthy for me as I ended up feeling woozy during the final two matches of the show. Thanks for that too, WWE.com.)

Approximately an hour into the pay-per-view, I received a letter from WWE.com web support that told me the feed was fine now and to delete my cookies and web history. There was no offer of a partial refund of my $39.95 or other compensation for the absolutely needless aggravation.

Before "The Amazing Race" takes up my Sundays again this fall, there was the possibility of my ordering up to two more WWE pay-per-views. At this point, my heart just isn't in it. Until any compensation is offered to those of us who were royally screwed, your heart shouldn't be in it either.

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