WWE.com's letter to me, sent at 9:08 pm EDT the night of the Night of Champions pay-per-view webcast outage, is reprinted below.
Greetings,
Thank you for contacting WWE PPV Webcast Support!
It is working fine now, please do the following:
In the menu area at the top (may also be at the upper right) of the Internet Explorer
(IE) window, click Tools and select Internet Options.
- Under Browsing history, click Delete
- Next, click Delete files, Delete cookies, and Delete history
- Close and click OK to close that pop-up
Close all Internet Explorer windows associated with our website (this is very important) and open Internet Explorer once again to login to our site using your email address and password.
If you need further assistance, we suggest using our Live Chat Support system for a
real-time interactive resolution of your issue. Our Live Chat button is located by
clicking "Help" then "Contact Us" at: http://www.wwe.com/subscriptions
/
Please Note: Our support staff is based in the USA, and that Live Chat Support is
available weekdays from 8AM to 6PM (PT), and during live webcasts.
If you reply to this email, please include the entire email history so that we can easily view our past discussions of your support issue. Please note that email support is available during our normal weekday business hours.
Regards,
WWE PPV Webcast Support
ppvsupport@wwe.com
NS
Do you see any offer of partial compensation for the lost half hour through WWE.com's own fault? Me neither. Do you see any chance that I'll order another WWE.com PPV webcast this summer? Me neither.
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